FAQs
WHAT IS YOUR REFUND POLICY?
Please see the refund policy page here.
CONTACT INFO:
You may contact us anytime with questions by clicking the green Contact button at the bottom right of your screen.
THE ITEM I WANT IS “SOLD OUT”. WHAT SHOULD I DO?
Many of our handmade items are offered as custom colors. If you see something you like, we can usually duplicate it to the best of our ability. Feel free to upload a screenshot with your order and we'll do our best to match the colors.
WHAT IS BANDED VS JEWELED/SCATTERED PATTERN?
Some of our listings refer to patterns. Specifically stair treads, but we can do banded or jeweled on any rug. Jeweled is what we call our 'normal' technique where the colors are scattered here and there in no particular order. That's what makes the rugs so unique! However if you're looking for the more traditional 'braided rug' look in bands of color from the center outward, we can do that, too. That's what we call the banded pattern. If you are still unclear on what each pattern looks like, you can take a look at the stair treads listing for an image explaining the differences, or contact us and we'll do best to answer your questions.
DO YOU SHIP INTERNATIONALLY?
Unfortunately we do not ship to locations outside the US.
WHEN CAN I EXPECT TO RECEIVE MY ITEM?
Items vary in lead times and shipping times. Custom orders take up to 4 weeks to complete, but we strive to make it sooner. Some non-custom items are shipped from countries outside the US. Please check the item page for more detailed information or you can contact us with questions on a specific item.
WHAT ARE THE STANDARD SIZES OF YOUR PRODUCTS?
Most of our products can be made any size. Below is a table for reference. Usually any size in between is possible.
Round:
Coasters – 4 to 5 inches
Mats – 9 inches to 24 inches
Round Rugs – 2 feet, 3 feet, 4 feet, 5 feet
Oval:
Stair Treads – normally around 6-9 inches wide x 14-42 inches long
Mats – up to 32 inches in length
Rugs – up to 60 inches in length
Bowls and Baskets:
Bowls – 4 inch diameter base, 3 inch height
Baskets – 8 inch diameter base, 4-5 inch height
Pet Baskets – 13 inch diameter base, 5-6 inch height
WHAT MATERIALS ARE USED IN YOUR CREATIONS?
We use mainly cotton fabrics and mix in recycled and upcycled materials when available.
HOW LONG DOES IT TAKE TO MAKE A RUG?
Of course, the amount of time it takes to make a Red Gypsy Bohemian creation depends on the size. There are several stages to the creation process and each can take between 15 minutes and up to 20 hours.
- Deciding on a color scheme and design
- Locating all matching and contrasting materials to complete the project
- Cutting all material to prepare for sewing
- Wrapping and Sewing
- Finishing touches and packaging
ARE YOUR PRODUCTS MACHINE WASHABLE?
Many of our handmade products are machine washable, though a larger piece may not fit in a standard size washing machine. Only use cleaning products that are safe for clothing or similar materials. We recommend air-drying flat. Spot cleaning may be necessary for larger pieces. We are not responsible for any mishap that may occur during your cleaning process.
We do not recommend machine washing our rope only mats and rugs.
HOW DO I ATTACH STAIR TREADS TO MY STEPS?
For a detailed article on this topic, click here.
Our custom stair treads don't come with any adhesive. You have several options depending on your needs and the original stairs they will go on.
The best option we've found is non-slip rug tape. This can be found on Amazon or at any local hardware or department store. It works well for hardwood, vinyl or wooden stairs.
For carpeted stairs, you could use carpet tacks. For wooden stairs, you could do the similar option using nails. You could also use spray adhesive (which may ruin the back of the treads and/or the stairs). Double stick carpet tape could also be an option.
Speak with someone at a local hardware if you have specific needs.
DO YOU OFFER WHOLESALE OR CONSIGNMENT?
I do not currently offer wholesale, consignment or dropshipping arrangements.